SHIPPING & RETURNS
ORDERS ARE PROCESSED AND SHIPPED MONDAY-THURSDAY. ORDERS PLACED ON FRIDAYS WILL BE PROCESSED THE FOLLOWING MONDAY.
FREE SHIPPING on can cooler orders over $23.98 (48 contiguous states only. Three- to ten- business days, depending on distance from Corte Madera, California.)
- Koldies – Starting at $2.75
- Tees/Hats - Starting at $3.05
- Soft-Sided Coolers - Starting at $2.60
- SUPERKOLDIE only offers USPS Shipping.
- Shipping is available only for items that are in stock.
- Shipping is only to the U.S. at this time.
Currently, SUPERKOLDIE does not offer backordering.
SUPERKOLDIE is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it within 30 days in the condition you received it for a full refund. Merchandise must be returned in its original condition with merchandise tags in place with a valid invoice.
Shipping and handling fees from your original order are not refundable for standard returns. If any items arrived damaged or you experienced an error with your order; please contact a customer service representative and they would be happy to assist you.
How To Return an Item
SUPERKOLDIE offers fast and easy returns. The best way to return items is to use your own shipping method. Email customer service at firstname.lastname@example.org to obtain a return authorization number and write it on your invoice. Enclose it with the merchandise. For your security, please insure the package against loss and retain your tracking number. SUPERKOLDIE cannot accept COD deliveries and is not responsible for customer returns that are not received. Send your return package to this address:
SUPERKOLDIE Returns Department
236 Golden Hind Psge.
Corte Madera, CA 94925
Processing Time for Returns
Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.